|
|
 |
Current Events » Event
Detail
Telecoms Business Process Management
January 22-25, 2007
Crown Plaza Hotel
Vienna, Austria
In today’s rapidly evolving telecoms market, the introduction of new technologies is forcing operators to continuously optimise and adapt their business processes. Guaranteeing the required operational flexibility and efficiency to rapidly introduce new products, together with the ability to be more responsive to customers, whilst cutting costs, has made the effective management of business processes a top priority for operators.
In order to achieve seamless business process management throughout the company, operators have to address key areas, such as technology, processes, people and information. Each one poses different challenges, both within each area and in terms of interaction with each other when it comes to optimising business processes and providing benefits to the entire organisation.
IIR’s Telecoms Business Process Management event will explore how operators can effectively address key business process challenges in areas like product development, service activation, pricing, channel management and customer service by employing techniques such as business process modelling, workflow management and change management to strategically align business with technology. The conference will also examine to what extent automation can be used to improve business processes, when and for what activities outsourcing may be a viable option and which BPM tools and methodologies are currently being used to optimise business process management.
Key topics to be addressed at the conference include:
Effectively Delivering Next Generation Services: Optimising Your Business Processes To Manage The Complexity Of Working With Multiple Partners In A Real-Time Environment
Identifying And Addressing The Key Considerations When Developing A Enterprise-Wide BPM Strategy
Developing A Customer-Centric Process-Based Company Culture And Organisation To Maximise Operational Efficiency
Understanding The Importance Of Business Process Modelling To The Long-Term Success Of Your BPM Strategy
Enhancing Performance Metrics And Reporting To Better Meet Strategic Business Goals and Evaluate Corporate Performance
Exploring How The Convergence Of BPM And Business Intelligence(BI) Can Improve Overall Operational Performance
Deploying Business Activity Monitoring (BAM) To Proactively Monitor, Manage And Improve Business Process Behaviour
Examining How BPM Can Assist In Accelerating The Launch Of Cross-Functional Products And Services
Assessing The Pros And Cons Of Business Process Outsourcing
Implementing Data Quality Processes To Enhance Customer Relationships And Improve Overall Business Performance
Recognising The Importance Of Customer Input Into The Design Of Your Customer-Centric Business Processes
Achieving Competitive Differentiation In Customer Service By Combining BPM And CRM
Key speakers include:
J. Mauricio Najarro, Technical Director, AT&T
Dr. Eduard H. van Kleef, Strategy/Processes - Innovations Division, Deutsche Telekom
Kris Adriaenssens, Head of Business Process Improvement, Belgacom
Kamil Levinsky, Director for Business Process Integration & Ouality Management, Telefonica O2 Czech Republic
Mathias Traugott, IT Project Manager, Swisscom Mobile
Andreas Ullmann, Lead of BPM, Hutchison 3G Austria
Christoph Berndt, Project Manager IT/BSS, Hutchison 3G Austria
Nancy Murove, Head Market Development, Net One Cellular
Dave Davis, PMP, eSales & Service, AT&T
Jiri Sivek, Process Management Manager, GTS Novera
Wendy Skardon, Consultant, Business Improvement, Hutchison 3G UK
Dr. Hashim Osman El Badri, Research Manager, Sudatel
Sami Rejeb, Director Customer Care, Tunisiana
Daniel Suciu, Processes Specialist, IT, Vodafone Romania
Alan Price Mbida, General Manager - Corporate & Customer Service, MTN Cameroon
For more information go to: http://tinyurl.com/uvprn
|
| Contact Us |
 |
To learn more about Gordian Transformation Partners
please click here |
|
